FAUX SUEDE FLAT ANKLE BOOTS IN TAN BROWN

Single Sizes

Dual Sizes

Shoe Sizes

* excludes U.K. Bank Holidays

Please note that Shipping Times are not guaranteed and may vary by postcode and location.

1.2 The shipping services may require a signature on delivery.

1.3 If no one is available to receive the item the postal service may issue a card advising that the delivery could not be made and return the item to the delivery office. You can then arrange for redelivery or to collect the package in person with the postal service for your country.

1.4 In the interest of your security, we may require that your first order can only be shipped to the payment card billing address. Subsequent orders can be sent anywhere in your home country.

1.5 If you would like to have your order sent to separate addresses, please complete a separate order for each address. Each separate order will be charged a separate shipping charge.

1.6 If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. We will refund your account with the value of any item(s) of your order which have not been sent.

1.7 If your order is for two or more items it is possible that your order will be sent in separate parcels, you will not be charged for the postage on additional parcels.

International Shipping

We are now delivering to many countries around the world. Please see the International Shipping page for a full list of countries we deliver to. We offer an Express Delivery service to all countries.

Please Note:

Where applicable (and according to minimum threshold values of the delivery country), Customs or Import Taxes and Charges are levied once an item has arrived at its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country.

We would advise that you find out what these charges may be before you place your order.

Extended Festive Gift Returns Policy:

If you’re buying a gift for the festive period, no worries. We’ve extended our standard 14-day returns period so unwanted gifts can be returned after the holidays:
For orders placed between 1 December to 22 December 2017, returned items will be eligible if received on or before Friday 12 January 2018.

All of our other standard Returns Terms and Conditions (below) apply.

1 RETURNS BY POST

1.1 If you are not completely satisfied with the purchase you have made you can return the item (or items) to us within 14 days from actual receipt. You will be responsible for the cost of the return. We will give you a full refund or exchange (if requested) within 7 working days of receipt, provided the item(s) are in a re-saleable condition i.e. in their original packaging, unworn, unwashed without perfume scent or deodorant marks and complete with their original labels attached.

Some products will be non-returnable due to hygiene reasons (Please refer to Section 4 below and 12.2 of the Terms & Conditions). We reserve the right to refuse a refund or exchange for items returned that are not in a resalable condition.

1.2 To return an item by post you do not need a returns number. Refunds / exchanges for items returned after 14 days from receipt may take longer for us to process and we reserve the right to refuse late returns / exchanges requests. If a return / exchange is refused because of a late return the item(s) will be returned to you at your cost.

1.3 The reason for the return must be entered in the returns section which appears on the back of your Web Receipt.

1.4 If you require an exchange then please complete the exchange section which appears on the back of the Web Receipt.

1.5 Place the completed returns form with the item(s), wrap the items adequately and make sure that they are in a fully sealed package.

1.6 Ensure that the following address is clearly marked on the package.

Returns Dept.
Pilot Fashion

c/o Distribution Centre

Argyle House

Collingwood Road

Coventry

CV5 6HW

England

1.7 Please ensure that you obtain a document or certificate from the postal service as proof of postage. Keep this in a safe place until you have received your refund as it is your proof of postage in the event of the goods being lost in transit. Make sure that this proof of posting has our name and returns address on it and official confirmation of the date of postage on it. Allow up to 14 days for your item(s) to reach us.

1.8 Refunds will be made to the original payment card / method. 



2 FAULTY OR WRONG ITEM

2.1 If you receive a faulty or damaged item , you must email returns@pilotfashion.com, stating the Web Receipt number and the reasons for returning the item. On receipt of the email, we will normally respond within 24 hours, Monday to Friday.

3 PRODUCTS WE ARE UNABLE TO REFUND

3.1 Pierced jewellery, swimwear, lingerie or sunglasses cannot be returned for hygiene reasons.

3.2 Returns on hosiery can only be accepted if the pack is unopened.

3.3 Gift vouchers are non-returnable and cannot be exchanged for cash. These conditions do not affect your non-excludable rights under law.

4 DELIVERY CHARGES

4.1 Costs to return goods to us by post will only be refunded if you have received a wrong, damaged or faulty item. In any other case, you will be responsible for making sure the item or items reach us safely and you will be responsible for the costs of posting.