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Returns

1 RETURNS BY POST

1.1 If you are not completely satisfied with the purchase you have made you can return the item (or items) to us within 14 days from actual receipt. You will be responsible for the cost of the return. We will give you a full refund or exchange (if requested) within 7 working days of receipt, provided the item(s) are in a re-saleable condition i.e. in their original packaging, unworn, unwashed without perfume scent or deodorant marks and complete with their original labels attached.

Some products will be non-returnable due to hygiene reasons (Please refer to Section 4 below and 12.2 of the Terms & Conditions). We reserve the right to refuse a refund or exchange for items returned that are not in a resalable condition.

1.2 To return an item by post you do not need a returns number. Refunds / exchanges for items returned after 14 days from receipt may take longer for us to process and we reserve the right to refuse late returns / exchanges requests. If a return / exchange is refused because of a late return the item(s) will be returned to you at your cost.

1.3 The reason for the return must be entered in the returns section which appears on the back of your Web Receipt.

1.4 If you require an exchange then please complete the exchange section which appears on the back of the Web Receipt.

1.5 Place the completed returns form with the item(s), wrap the items adequately and make sure that they are in a fully sealed package.

1.6 Ensure that the following address is clearly marked on the package.

Returns Dept.
Pilot Fashion

c/o Distribution Centre

Argyle House

Collingwood Road

Coventry

CV5 6HW

England

1.7 Please ensure that you obtain a document or certificate from the postal service as proof of postage. Keep this in a safe place until you have received your refund as it is your proof of postage in the event of the goods being lost in transit. Make sure that this proof of posting has our name and returns address on it and official confirmation of the date of postage on it. Allow up to 14 days for your item(s) to reach us.

1.8 Refunds will be made to the original payment card / method. 



2 FAULTY OR WRONG ITEM

2.1 If you receive a faulty or damaged item , you must email returns@pilotfashion.com, stating the Web Receipt number and the reasons for returning the item. On receipt of the email, we will normally respond within 24 hours, Monday to Friday.

3 PRODUCTS WE ARE UNABLE TO REFUND

3.1 Pierced jewellery, swimwear, lingerie or sunglasses cannot be returned for hygiene reasons.

3.2 Returns on hosiery can only be accepted if the pack is unopened.

3.3 Gift vouchers are non-returnable and cannot be exchanged for cash. These conditions do not affect your non-excludable rights under law.

4 DELIVERY CHARGES

4.1 Costs to return goods to us by post will only be refunded if you have received a wrong, damaged or faulty item. In any other case, you will be responsible for making sure the item or items reach us safely and you will be responsible for the costs of posting.

 

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